“Quality starts with putting the contentment of our patients into the main focus of our activities." 

Andreas Hutterer, Quality Management Commissioner

The issue of patient care quality plays a central role at Klinik Dr. Robert Schindlbeck. Concerning quality policy the clinic orients itself according to regulations standards DIN ISO 9001:2008 and DIN EN 15224:2012-12 ('Health Standards') 

Click here to download our Quality Policy.

 The services we offer are of excellent quality if they  

• distinguish themselves through consistency and sustainability 

• enable comparability

• guarantee a smooth conduct for our patients and partners

• give our patients a sense of security and ensure that they are satisfied

• give our staff a sense of security and ensure that they are satisfied

• are performed in compliance with the latest state-of-the-art 

We achieve this goal by  

• continuously improving all processes

• creating value-enhancing, customer-oriented processes

• creating transparency of our quality assurance measures for all staff members and patients

• documenting security for patients and staff members

• ensuring that our knowledge and skills are kept up-to-date at all times

In order to meet these requirements we want and must put our patient and customer services to the test by conducting regular internal and external quality controls (audits).

Since 2010 we are a membership clinic at the quality forum “Qualitätskliniken.de” With our quality management we pursue the target to be a “quality clinic” and commit ourselves to meet the accompanying high quality standards.

Please note that for these documents you may need an Acrobat PDF Reader, which you can download for free at adobe.com.